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Full-Time Positions

Call Center Lead

Job status:  Full-time
Hours:  40 hours per week
Location:  Mechanicsville, VA

Strange’s has a position opening for a full time Call Center Lead at the Mechanicsville location.

The Call Center Lead is responsible for training, guiding, and motivating a team of telesales associates to accomplish department goals while maintaining a team friendly work environment.  The essential candidate has experience in managing 2-4 individuals and is detail-oriented. Pay rate to be discussed during the interview process.

Job Duties:

  • Organizes department space to increase efficiency
  • Leads projects related to customer correspondence and outreach
  • Assures call center projects are completed in a timely manner
  • Identifies the strengths and weaknesses of all call center team members and develops methods to better team members performance and productivity
  • Assists the Sales Team Leader with employee reviews
  • Trains telesales team members using multiple resources
  • Disseminates important new information to team members
  • Completes administrative paperwork on team members performance
  • Ensures that all team members have the tools necessary to meet departmental goals and expectations
  • Consistently reviews ACD reports (I.e. abandonment, duration, and utilization reports) and acts on any issues that negatively impact customer service or sales
  • Maintains team environment between associates
  • Assists the Sales Team Leader with opening and closing procedures
  • Performs other related duties as assigned by management
Interested in this position?
Apply Online or stop by our Mechanicsville location to fill out an application in person.

Perennial Plant Buyer

Job status:  Full-time
Hours:  40 hours per week
Location:  Short Pump, VA 23233

Strange’s has a position opening for a full time Perennial Plant Buyer at the Short Pump Garden Center.  The Perennial Plant Buyer is responsible for planning, purchasing, receiving, and distributing all perennial plants and their associated products based on customer demand, market trends and financial budgets.

The essential candidate has exceptional analytical skills and ability to manage tasks in order to meet deadlines and quality standards.

Job Responsibilities

  • Frequently processes sales reports
  • Assists with cycle counts
  • Tracks sales trends on an ongoing basis and predicts sales potential based on the use of all available data
  • Communicates frequently with vendors, brokers and growers
  • Processes purchase orders and maintains correctness of product tags
  • Takes inventory in order to maintain availability of Nursery goods
  • Investigates and determines what/how/why material came in incorrectly or damaged
  • Resolves errors on purchase orders as required
  • Promptly submits reports and requests to management
  • Processes special customer requests/orders

Interested in this position?

Apply Online or stop by our Short Pump location to fill out an application in person.

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