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Terms of Use


 

Coupons and Promotions

Any and all coupons and promotions are valid for one customer and one order and can not be combined with any other coupon or promotion. Strange’s reserves the right to cancel or change any coupon or promotion at any time based upon product availability.


 

Billing

The personal contact and billing information, including your address and phone number, is used to process the order you have placed with us. This data is not shared or sold to third parties.


 

Flower Delivery

We only deliver to funeral homes on Sundays. No orders can be placed for Sunday delivery outside our Metro-Richmond, Virginia area. View our complete delivery policy.


 

Out-of-Town Delivery

Prices for flowers outside Richmond are controlled by the filling florist and may be higher in some areas. Where the cost of living is higher, the flower prices are likely to be higher. For deliveries outside the Continental U.S., an Interflora fee of $12.00 is charged.


 

Substitution Policy

The floral designs and plants that are shown on our web site are normally available for the period they are offered. A particular flower variety and/or color may not be available on a short term basis. If a specific flower or plant is not available on the day of delivery a reasonable substitution may be needed to complete your request. We will substitute only when needed and fill your request as close as possible to the item, or items, you have selected.

All efforts are made to create your selection as close to the image as possible. In cases where substitutions are necessary Strange’s reserves the right to replace the content or colors with best available substitutions or equal or higher value.


 

Special Instructions

Please make a note in special instructions if you do not want to allow any substitutions. Please tell us if you want to delay or cancel the order if we are unable to contact you on the day of delivery to discuss an alternative. Example: No substitutions, contact or delay!


 

Return/Replacement Policy

All merchandise returns must be completed within 30 days of purchase. Merchandise returned for refund, credit or exchange always requires the original register receipt.

Please call 804-321-2200 for floral arrangements returns.

All trees, shrubs and perennials have a One (1) Year guarantee from date of purchase with return of original plant and receipt.

All houseplants and annuals have a 30 day guarantee from date of purchase with return of original plant and receipt.

All Artificial Christmas Trees, Wreaths and Garland must be returned within 2 weeks of purchase and must be accompanied by the original register receipt.

There will be a 25% restocking fee for all 4.5′ and up Artificial Christmas Trees that have been opened.

This policy does not apply when a plant or product is marked “ITEM NOT GUARANTEED”.

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